Personal Information

When you visit our website, place an order, or interact with our services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address
• Order Information: Food preferences, order history, payment information, and delivery instructions
• Account Information: Username, password, and profile preferences
• Communication: Messages sent through our contact forms, customer service interactions

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: Approximate location based on IP address for delivery services
• Cookies and Tracking: Information collected through cookies and similar technologies

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your pizza orders, arrange delivery or pickup
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Account Management: To create and manage your account, save preferences and order history
• Marketing Communications: To send promotional offers, newsletters, and updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, shopping cart, and user authentication
• Performance Cookies: Help us analyze website traffic and user behavior (Google Analytics)
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Managing Cookies

You can control cookie settings through:

• Your browser settings to block or delete cookies
• Our cookie consent banner when you first visit our website
• Opting out of Google Analytics: Google Analytics Opt-out

We work with trusted third-party services to provide our services:

Payment Processing

• Payment Processors: Stripe, PayPal, and other secure payment gateways
• Data Shared: Payment information, billing address, transaction details
• Purpose: To process payments securely and prevent fraud

Delivery Services

• Delivery Partners: DoorDash, Uber Eats, Grubhub, and in-house delivery
• Data Shared: Order details, delivery address, contact information
• Purpose: To fulfill delivery orders

Analytics and Marketing

• Google Analytics: Website usage analysis and reporting
• Facebook Pixel: Social media advertising and retargeting
• Email Marketing: Mailchimp or similar services for newsletters

Cloud Services

• Hosting: AWS, Google Cloud, or similar secure hosting providers
• Data Storage: Customer information and order data storage

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is protected using SSL/TLS encryption
• Secure Storage: Personal data is stored in secure, encrypted databases
• Access Controls: Limited employee access on a need-to-know basis
• Regular Updates: Security systems and software are regularly updated
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Staff Training: Employees receive regular privacy and security training

Note: While we implement strong security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Data Portability: Receive your data in a structured, commonly used format

Correction and Deletion

• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)

Processing and Marketing

• Right to Restrict: Limit how we process your personal information
• Right to Object: Object to processing based on legitimate interests
• Marketing Opt-out: Unsubscribe from marketing communications at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 202-915-9004
• Mail: 2436 14th St NW, Washington, DC 20009, USA

We retain your personal information for different periods depending on the purpose:

• Account Information: Until you request deletion or account closure
• Order History: 7 years for tax and legal compliance purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)
• Customer Service Records: 3 years for quality and training purposes
• Legal Records: As required by applicable laws and regulations

When we no longer need your information, we securely delete or anonymize it.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected personal information from a child under 13, we will delete such information promptly.

For users between 13 and 18 years old, we recommend parental guidance when using our services and providing personal information.

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure that such transfers comply with applicable data protection laws through:

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contractual safeguards
• Certification Schemes: Privacy frameworks like EU-US Privacy Framework
• Data Processing Agreements: Binding agreements with third-party processors

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will post the updated policy on this page
• We will update the "Last updated" date at the top of this policy
• For significant changes, we will notify you by email or website notice
• Your continued use of our services constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent privacy concerns, please call our customer service line.