Privacy Policy

1. Introduction

Welcome to Swiss Chalet ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swisschalet.ca, use our mobile application, or make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for our products
• Subscribe to our newsletter or marketing communications
• Participate in promotions, contests, or surveys
• Contact our customer service team

This information may include:

• Name, email address, and phone number
• Billing and delivery address
• Payment information (credit card details are processed securely by our payment processors)
• Order history and preferences

2.2 Automatically Collected Information

When you visit our website or use our mobile application, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Time zone and location information
• Pages visited and time spent on those pages
• Referring website addresses

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. These technologies help us provide you with a better, faster, and safer experience.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Remember your preferences and settings
• Targeting/advertising cookies: Deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending transactional emails (order confirmations, delivery updates)
• Sending marketing communications (if you have opted in)
• Improving our products, services, and website
• Analyzing usage patterns and trends
• Detecting and preventing fraud or unauthorized access
• Complying with legal obligations

4. Sharing Your Information

We may share your information with the following categories of third parties:

• Service Providers: Companies that help us operate our business, such as payment processors, delivery services, IT and hosting providers, and customer service platforms.
• Marketing Partners: With your consent, we may share your information with marketing partners to provide you with offers and promotions.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal proceedings, or government request.

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We regularly review our security procedures and consider new technology and methods to protect your information. Our staff are trained on privacy and security practices.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to the processing of your information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Swiss Chalet
54 Tom Mount
Peterfort, TN31 7BY
Canada

Email: [email protected]
Phone: +442187393882